Frequently Asked Question
Your Travel Queries Answered
Welcome to the DGS Tours and Travels Pvt. Ltd. FAQ section. We understand that you may have questions about our services, policies, and travel in general. We’ve compiled a list of frequently asked questions to provide you with detailed answers. If you can’t find the information you need here, feel free to contact us directly.
Safety & Assistance
What safety measures are in place for travelers?
We prioritize passenger safety. Our vehicles undergo regular maintenance, and our drivers are trained to follow safety protocols. We also offer 24/7 customer support for any emergencies. What happens in case of a breakdown or accident during my rental?
In the event of a breakdown or accident, please contact our emergency helpline immediately. We will provide assistance and coordinate necessary support.
We prioritize passenger safety. Our vehicles undergo regular maintenance, and our drivers are trained to follow safety protocols. We also offer 24/7 customer support for any emergencies. What happens in case of a breakdown or accident during my rental?
In the event of a breakdown or accident, please contact our emergency helpline immediately. We will provide assistance and coordinate necessary support.
General Information
Do you provide translation services for non-English-speaking travelers?
Yes, we offer language translation services to assist non-English-speaking travelers. Please inform us of your language preference when booking.
Are your services available in multiple cities or regions?
Yes, we have multiple locations and serve various cities and regions in India. Please refer to our “Locations” page for a list of service areas.
Yes, we offer language translation services to assist non-English-speaking travelers. Please inform us of your language preference when booking.
Are your services available in multiple cities or regions?
Yes, we have multiple locations and serve various cities and regions in India. Please refer to our “Locations” page for a list of service areas.
Contact Us
How can I reach your customer support team?
You can reach our customer support team by phone at [Insert Phone Number] or by email at [Insert Email Address]. We are available 24/7 to assist you.
You can reach our customer support team by phone at [Insert Phone Number] or by email at [Insert Email Address]. We are available 24/7 to assist you.
Booking & Reservations
How do I make a reservation for a car rental?
You can make a reservation through our website by selecting your desired vehicle, date, and location. Alternatively, you can contact our reservations team by phone or email for assistance.
You can make a reservation through our website by selecting your desired vehicle, date, and location. Alternatively, you can contact our reservations team by phone or email for assistance.
Is there a minimum age requirement for renting a car?
Yes, the minimum age for renting a car with us is 21 years. Certain vehicle categories may require drivers to be 25 or older. Please check the specific age requirements when booking.
Yes, the minimum age for renting a car with us is 21 years. Certain vehicle categories may require drivers to be 25 or older. Please check the specific age requirements when booking.
What documents are required for car rental?
To rent a car, you’ll need a valid driver’s license, proof of identity (such as a passport or Aadhar card), and a credit card for payment and security deposit.
To rent a car, you’ll need a valid driver’s license, proof of identity (such as a passport or Aadhar card), and a credit card for payment and security deposit.
Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation. Please refer to our booking terms and conditions for details on modification and cancellation policies.
Yes, you can modify or cancel your reservation. Please refer to our booking terms and conditions for details on modification and cancellation policies.
Pricing & Payments
How are rental rates calculated?
Rental rates are calculated based on factors such as the type of vehicle, duration of the rental, mileage, and additional services or insurance selected. You can find detailed pricing information on our website.
Rental rates are calculated based on factors such as the type of vehicle, duration of the rental, mileage, and additional services or insurance selected. You can find detailed pricing information on our website.
What payment methods do you accept?
We accept payment via major credit cards, debit cards, and net banking. Cash payments may be accepted at select locations, subject to conditions.
We accept payment via major credit cards, debit cards, and net banking. Cash payments may be accepted at select locations, subject to conditions.
Are there any additional fees or charges?
Additional fees may apply for services such as airport transfers, one-way rentals, and fuel. Toll charges, parking fees, and fines for traffic violations are the responsibility of the renter.
Additional fees may apply for services such as airport transfers, one-way rentals, and fuel. Toll charges, parking fees, and fines for traffic violations are the responsibility of the renter.
Travel & Vehicle
Do you offer GPS navigation systems with rentals?
Yes, we provide GPS navigation systems as optional extras with our rentals. Please request this when making your reservation.
Yes, we provide GPS navigation systems as optional extras with our rentals. Please request this when making your reservation.
Are your vehicles equipped with child safety seats?
Child safety seats can be provided upon request. Please let us know your requirements when booking.
What fuel policy do you follow?
Our vehicles are generally provided with a full tank of fuel, and we expect them to be returned with a full tank. If the tank is not full upon return, refueling charges may apply.
Our vehicles are generally provided with a full tank of fuel, and we expect them to be returned with a full tank. If the tank is not full upon return, refueling charges may apply.
Your Journey, Our Commitment
At DGS Tours and Travels Pvt. Ltd., we are dedicated to ensuring your travel experience is seamless and enjoyable. If you have any other questions or need further assistance, please don’t hesitate to get in touch with us. Your journey, our commitment.
At DGS Tours and Travels Pvt. Ltd., we are dedicated to ensuring your travel experience is seamless and enjoyable. If you have any other questions or need further assistance, please don’t hesitate to get in touch with us. Your journey, our commitment.